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<p><strong>Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?</strong></p><div><div><div><div><div><div><h3><span><strong>Onsite Service Specialist (LC, UHPLC, GC, SFC and LCMS)&nbsp;</strong></span></h3><div><div><h4><strong>Who are we?</strong></h4><p>Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists, and manufacturers to help better lives worldwide?</p><h4><strong>What can Shimadzu offer YOU?</strong></h4><ul><li><strong>Our Culture:</strong> A work environment that values diversity, inclusion &amp; belonging</li><li><strong>Competitive Compensation:</strong> Day 1 Benefits &amp; Competitive Salary</li><li><strong>Retirement Benefits:</strong> Matching 401K &amp; Profit-Sharing Program</li><li><strong>Professional Growth:</strong> Clear pathways for Career, Leadership, and Personal Development</li><li><strong>Health Benefits:</strong> Flexible Spending/Health Savings Accounts</li><li><strong>Work-Life Balance:</strong> Generous &amp; Front-Loaded Paid Time Off Plan</li><li><strong>Education:</strong> Tuition Assistance Program for both graduate and undergraduate levels</li><li><strong>Insurance Perks:</strong> Pet Insurance, optional Identity theft, legal pre-paid, and critical care buy-up insurance benefits, generous company-paid life insurance &amp; short-term disability programs</li><li><strong>Work Flexibility:</strong> Business casual Dress Attire &amp; casual (jeans) Friday!</li><li><strong>Employee Engagement:</strong> Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development</li></ul><h4><strong>POSITION SUMMARY:</strong></h4><p>Shimadzu Scientific Instruments is seeking an Onsite Service Specialist to join our team in Princeton, NJ. This role is crucial in providing <strong>technical support, maintenance, and repair services for LC, UHPLC, GC, SFC and LCMS</strong>&nbsp;laboratory instruments. You will be the first point of contact for troubleshooting, ensuring maximum equipment uptime and delivering exceptional customer service. This is an onsite-based position at a designated customer location, working closely with researchers and lab professionals to keep critical scientific instrumentation running efficiently.</p><h4><strong>JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:</strong></h4><ul><li>Serve as the first line of support for end users experiencing LC, UHPLC, GC, SFC and LCMS issues.</li><li>Identify and resolve hardware and software failures, including, Auto-Queue software, Shimadzu NexLab &amp; LabSolutions software. Assist with identifying failures with BMS Auto-Queue software.</li><li>Assist in troubleshooting problems related to: Column failure, Solvent contamination, Sample solubility issues, User errors</li><li>If an issue is related to customer-specific problems (e.g., networking or non-Shimadzu computer hardware), direct the user to the appropriate department or initiate contact on their behalf.</li><li>Provide hands-on training and mentorship to junior service personnel.</li><li>Maintain detailed records of all repairs, failures, and maintenance activities, and submit recommendations for design improvements when necessary.</li><li>Develop and implement maintenance schedules and procedures to ensure optimal instrument performance.</li><li>Oversee and maintain repair parts inventory in accordance with corporate service policies.</li><li>Travel as required to provide support at additional customer sites.</li><li>Submit all required reports and paperwork promptly. If unable to resolve or repair an issue in a timely manner, escalate to management to ensure additional support.</li></ul><h4><strong>EDUCATION AND QUALIFICATIONS:</strong></h4><ul><li>3+ years of experience servicing HPLC, UPLC, or GC instrumentation</li><li>Strong background in electronics, lab instrumentation, and software troubleshooting</li><li>Ability to perform firmware upgrades and functional testing</li><li>Excellent problem-solving, communication, and organizational skills</li><li>Associate degree in Electrical Engineering or Technology required (Bachelor’s preferred)</li></ul><p>At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications, accompanied by a salary adjustment.</p><h4><strong>COMPENSATION AND BENEFITS:</strong></h4><p>This non-exempt, full-time position offers a starting salary range of $88,000 to $90,000 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage.</p><p>In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays. After one year, you’ll have access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12.</p><p>As a non-exempt role, you will also be eligible for overtime and double time pay according to employee handbook guidelines. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.</p><p>For more details on benefits, please visit <a target="_blank" rel="noopener noreferrer" href="http://www.ssi.shimadzu.com/jobs">www.ssi.shimadzu.com/jobs</a>.</p><p><i>Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.</i></p><h4><strong>EEO Statement:</strong></h4><p><i>Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please </i><a target="_blank" rel="noopener noreferrer" href="https://forms.office.com/r/8d7eRVH3UK"><i><strong>click here</strong></i></a><i>.</i></p></div></div><div><div><h4><strong>Qualifications</strong></h4></div></div><div><div><div><h5><strong>Skills</strong></h5></div><div><div><h6><strong>Required</strong></h6><div><div><div><ul><li><strong>Instrument Repair </strong><i>Expert</i></li></ul></div></div><div><div><ul><li><strong>Instrument- LCMS </strong><i>Expert</i></li></ul></div></div><div><div><ul><li><strong>Instrument- GC </strong><i>Expert</i></li></ul></div></div><div><div><ul><li><strong>Instrument- HPLC </strong><i>Expert</i></li></ul></div></div></div></div></div></div></div><div><div><h5><strong>Education</strong></h5></div><div><div><h6><strong>Required&nbsp;</strong></h6><p>Associates or better in Electrical Engineering or related field.</p></div><div><h6><strong>Preferred</strong></h6><div><div><div><p>Bachelors or better in Chemistry or related field.</p></div></div></div></div></div></div></div></div></div></div></div></div>

Onsite Service Specialist (LC, UHPLC, GC, SFC and LCMS) 

<p><strong>Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.&nbsp;</strong></p><div><h3><strong>Product Specialist - LC/MS</strong></h3><p>Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us.&nbsp;</p><h4><strong>How will you make an impact?</strong></h4><p>We are looking for a <strong>Product Specialist,</strong> <strong>LC/MS </strong>to join our Asia Pacific Technical Specialization and Solutions. In this Product Specialist role, you will be responsible for the liquid phase division products with liquid chromatography mass spectrometry (LC/MS) focus. You are expected to work collaboratively and align with respective country commercial organization, customer service organization, and marketing team to drive project implementation and execution. The goal is to increase Agilent LC/MS position and market share in the respective country.</p><p>You will be leveraging your technical knowledge to serve as the HPLC and LC/MS expert for your customers and internal collaborators. We encourage independent thinking and creativity as you drive your business. You will create and develop business opportunities, as well as successful strategies and tactics to increase our presence in our customers’ labs. We are a cohesive team of technical specialists driving Agilent’s success in this dynamic marketplace!</p><h4><strong>What will you do?</strong></h4><h5><strong>1) Technical Sales Leadership</strong></h5><ul><li>Act as the <strong>LC/MS technical and product liaison</strong> for customers and internal teams, ensuring the right solution is proposed and differentiated against competitors</li><li>Support opportunities primarily in stages where Product Specialist add the most value - <strong>customer needs discovery, demonstrations, and quote/configuration support.</strong></li><li>Drive <strong>technical close</strong> by shaping solution fit, workflow value, and product configuration in collaboration with Account Managers.</li></ul><h5><strong>2) Customer Engagement, Demonstrations &amp; Seminars</strong></h5><ul><li>Plan and deliver <strong>customer presentations, technical visits, workshops, and on-site demonstrations</strong>, aligned to customer needs and active opportunities.</li><li>Create and deliver <strong>technical seminars / marketing-event presentations</strong> to increase awareness and generate new opportunities.</li></ul><h5><strong>3) Product Positioning, Competitive Strategy &amp; Market Growth</strong></h5><ul><li>Lead <strong>product-line strategy execution</strong> in-country (Malaysia, and selected territories in Southeast Asia), including competitive positioning, deal strategies, and supporting strategic growth initiatives.</li><li>Maintain strong knowledge of <strong>LC/MS competitive landscape and differentiators</strong>, translating them into clear customer value messaging.</li><li>Gather <strong>Voice of Customer (VOC)</strong> and market insights; provide feedback to global/regional stakeholders to strengthen value propositions and future roadmap alignment.</li></ul><h5><strong>4) Sales Enablement &amp; Capability Building</strong></h5><ul><li>Lead <strong>technical competency development</strong> for the sales team and partners (product training, positioning, and solution selling).</li><li>Serve as a key resource for <strong>product-related enquiries</strong> from internal sales teams and relevant partners.</li></ul><p><strong>5) Operational Discipline &amp; Reporting</strong></p><ul><li>Provide deal forecast and monthly narratives with key insights on market dynamics, customer trends, and competition movement.</li><li>Maintain disciplined opportunity and activity tracking using <strong>Salesforce CRM and required commercial tools</strong>, providing visibility on progress and priorities.</li><li>Follow applicable sales/application processes and provide reports/deliverables in a timely manner.</li></ul><h5><strong>Expectations (What Success Looks Like)</strong></h5><ul><li><strong>Increase win rate</strong> by strengthening technical close, competitive differentiation, and configuration accuracy for LC/MS opportunities.</li><li>Demonstrate strong field engagement: frequent customer interactions, demos, seminars, and strategic account support.</li><li>Operate effectively in a matrix, collaborating across sales, application/workflow resources, and marketing to execute initiatives and launches.</li><li><strong>Travel</strong>: typically <strong>up to ~50%</strong> (customer-facing role)</li></ul><h4><strong>Qualifications</strong></h4><ul><li><strong>Education:</strong> Bachelor’s, Master’s, or PhD in <strong>Chemistry / Biochemistry / Life Science</strong> (or related discipline).</li><li><strong>Experience:</strong> <strong>5+ years</strong> in relevant <span style="text-decoration:inherit;">analytical/scientific/instrument</span> industry experience with strong exposure to LC/LCMS applications and customer environments.</li><li>Demonstrated ability to work independently and troubleshoot/solve complex, high-impact customer problems.</li><li><strong>Technical:</strong> Strong understanding of LC/MS workflows and ability to translate workflow needs into solution configurations and differentiated value.</li><li>Hands-on experience with LC/MS systems, such as Triple Quad LC/MS, High Resolution Mass Spectrometry (QTOF), Single Quadrupole, Orbitrap technologies is added advantage.</li><li><strong>Communication:</strong> Excellent verbal, written, and presentation skills; confident engaging customers and internal stakeholders.</li><li><strong>Collaboration:</strong> Strong cross-functional teamwork with sales and supporting functions; willing to embrace new ways of engaging customers.</li><li>Experience contributing to product launch activities, customer events, conferences, and workshops.</li></ul><h4><strong>Additional Details</strong></h4><p>This job has a full time weekly schedule. It includes the option to work remotely.</p><p>Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: <span style="text-decoration:inherit;">https://careers.agilent.com/locations</span></p><p>Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.</p><h5><strong>Travel Required:</strong></h5><ul><li>50% of the Time</li></ul><h5><strong>Shift:</strong></h5><ul><li>Day</li></ul><h5><strong>Duration:</strong></h5><ul><li>No End Date</li></ul><h5><strong>Job Function:</strong></h5><ul><li>Sales</li></ul></div>

Product Specialist - LC/MS

<p><strong>Metrohm is one of the world’s most trusted manufacturers of high-precision instruments for chemical analysis. Founded in 1943 by Bertold Suhner in Herisau, Switzerland, Metrohm has grown to an international company that supplies its products in more than 80 countries through more than 37 own subsidiaries and numerous exclusive distributors.</strong></p><h3><strong>Titration Sales Representative</strong></h3><p>Are you a driven sales professional with a passion for cutting-edge laboratory technology? At <strong>Metrohm USA</strong>, we’re shaping the future of chemical analysis—and you could be a key part of it.</p><p>We are the North American division of <strong>Metrohm AG</strong> (Herisau, Switzerland), a world leader in precision instruments and solutions for chemical analysis. We are currently seeking a <strong>Titration Sales Representative</strong> to lead and grow our customer base in the Northern Illinois and Iowa territory, ideally based in the <strong>Greater Chicago area</strong>. This region includes a range of high-potential states and industries ready for your expertise.</p><h4><strong>Why Metrohm?</strong></h4><p>You’ll be part of a collaborative and passionate team, backed by global expertise and a deep commitment to innovation and customer service. This is more than a job, it’s your opportunity to make a real impact while advancing your career.</p><h4><strong>What You’ll Do</strong></h4><p>As a <strong>Titration Sales Representative</strong>, you will:</p><ul><li>Develop and manage your own sales territory focused on titration solutions.</li><li>Drive the full sales cycle—from prospecting to closing—to exceed growth targets.</li><li>Cultivate strong customer relationships in sectors such as pharma, chemicals, polymers, petrochemicals, personal care and food/beverage.</li><li>Collaborate cross-functionally to tailor solutions and ensure customer satisfaction.</li><li>Deliver compelling presentations and product demos to both technical and executive audiences.</li><li>Identify ways to streamline the sales process and maximize revenue.</li><li>Maintain a robust pipeline of opportunities to ensure consistent growth.</li></ul><h4><strong>What You Bring</strong></h4><ul><li>Bachelor’s degree in Chemistry or a related scientific field.</li><li>3+ years of experience in technical sales, preferably to analytical laboratories.</li><li>Hands-on knowledge or sales experience with <strong>titration equipment</strong>.</li><li>Strong interpersonal skills and the ability to build lasting client relationships.</li><li>Familiarity with structured sales methodologies (e.g., Miller Heiman) is a plus.</li><li>Industry knowledge in pharma, chemicals, polymers, cosmetics, or related fields.</li></ul><h4><strong>Earnings Potential</strong></h4><p>Enjoy a base salary with additional commission opportunities. Your offer will reflect your experience, capabilities, and the value you bring to the team. <i>$85,000 - $100,000. <strong>Pay range included here represents an estimated base pay range only.</strong></i></p><h4><strong>Additional Requirements</strong></h4><p>Must pass a background check, education/employment verification, drug screening (including marijuana), and have an insurable driving record.</p><h4><strong>What We Offer</strong></h4><ul><li>We don’t just build analytical tools—we build careers. At Metrohm USA, we’re proud to offer a comprehensive and flexible benefits package that supports your personal and professional growth:</li><li>Medical, dental, and vision insurance</li><li>Life and AD&amp;D insurance</li><li>Short- and long-term disability coverage</li><li>401(k) with company match</li><li>Tuition reimbursement</li><li>Generous paid time off (vacation, sick, holidays, personal days)</li><li>A supportive culture that values your ideas and empowers your success</li></ul>

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