JEOL is a global provider of TEM, SEM, NMR, MS and other scientific/medical/semiconductor/industrial instruments. JEOL positively challenges the world's highest technology, forever contributing to the progress in science and human society through its products. For more than sixty years JEOL USA, Inc. has made customer service and support a top priority. Our success is based on talented and dedicated employees who are committed to making a difference.
SENIOR APPLICATIONS SPECIALIST - TEM
Job Description
Provide applications support to the Sales and Marketing Team through demonstrations of TEM Products to existing and potential customers in the Applications Lab, at customer sites and scientific conferences.
Essential Duties
Participate and co-develop TEM training courses as needed (in house and at customer sites)
Develop expertise and applications in special projects such as EDS, EELS, 4D STEM, Tomography, etc. as needed
Run customer samples and demonstrate assigned TEM product line to customers
Gather information about samples and customer to aid in successful product demonstration
Provide clear reports from sample data acquired at demos or from customer samples to promote our TEM products
Develop effective techniques for evaluating a wide variety of challenging materials sample types
Provide technical support to customers, sales, service and marketing as needed
Support Sales by providing up to date technical data and sales promotional information
Research trade journals and attend scientific conferences and trade shows to stay abreast of competitive markets and products
Assist Service Team by maintaining open and effective communications with customers by offering post-sales support, addressing complex customer inquiries as necessary and resolving complicated systems problems
Requirements:
Ph.D. degree or equivalent plus minimum 5 years of advanced TEM experience; or equivalent combination of education and experience.
Experience with aberration corrected TEM is required
Up to 30% overnight travel anticipated